Question 1

How do I request a service?

Accepted Answer

Browse Services, pick the one you need, and fill in the request form — it only asks for what that service actually requires.

Question 2

Do I need an account to submit a request?

Accepted Answer

You can start the form without one. You'll be asked to sign in or register only when you submit, so your request can be tracked.

Question 3

How does pricing work?

Accepted Answer

For installation-type requests, suppliers submit competing quotes and you choose. For maintenance requests, a service team is assigned directly.

Question 4

Is there a platform fee?

Accepted Answer

No — you never pay Zara3k directly. Our commission is charged to the supplier that wins the job.

Question 5

How do I track my request?

Accepted Answer

Every request appears in My Requests with a live status, from submission through completion.

Question 6

Can I cancel a request?

Accepted Answer

Yes, from the request's detail page, as long as it hasn't already moved past review.

Frequently asked questions